Short version: $30/hour plus tips to drive happy people to fun things. Includes healthcare, paid time off, paid holidays.
Long version:
We’re looking for CDL B Coach Operators to join our team in providing the best charters and tours around. We’re seeking both full-time and part-time operators to operate our Art Buses for high-quality reservations in Detroit and around the surrounding area. All of our reservations are local, no overnights.
About the Job
As a driver you’re the front line of our customer service team. You’ll help us operate reservations according to our scheduling software and communicate with customers during their reservation to make sure we appropriately understand their expectations. We’re with you every step of the way and always have our sales and operations staff backing you up to make sure expectations are agreed upon and that each trip goes well for both you and the customer.
We do not require a deep understanding of the transportation industry or the operation of a bus (beyond licensing), however we do everything on computers so you should be fluent in using the internet, email and software. You should be well-versed in scheduling complex situations and troubleshooting problems that may arise. The ability to think beyond the next 24 hours is essential.
During training, you’ll be expected to be proactive in your process and learn quickly. You’ll get all the support and guidance you need along the way!
About You
The Detroit Bus Company is a social benefit company focused on caring for people, planet, and then profit in that order. For every ride sold we donate a ride to a Detroit student in need. This mission should resonate with you.
We’re looking for some great drivers who love helping people, so you should enjoy making complicated situations simple and painless. This means being a great problem-solver with the ability to process and resolve issues quickly. You should be a stellar communicator, even when you have to communicate less-than-stellar news. You should have highly tuned senses of compassion and empathy and a drive to constantly help others.
We have well-developed systems to make sure everything runs smoothly and work isn’t done twice. But, your voice matters to us. We make change from fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up about your values.
You love transporting people. You want to be part of our driver team, and you’re excited to contribute to making The Detroit Bus Company the best service for connecting Detroit.
A big part of the role itself is supporting each other, so you should understand the value in prioritizing relationships with your colleagues.
We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. The Detroit Bus Company is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
About Our Pay and Benefits
We believe in a thriving wage so you can focus on your responsibilities rather than worrying about your finances. We aim to pay near the top of our field for our city. For a DBC Coach Operator, this starts at $30 per hour plus tips.
We’re a small company so we all wear many hats, but we strive to offer a workplace that prioritizes excellent work-life balance with paid time off and paid holidays for full-time employees. We’ve designed our systems so that when your workday ends you’re able to leave work at work and go about your personal life fully. This means there are rarely any after-work calls or emails.
How to Apply
Introduce yourself to us as a colleague. Show us your future here! We value great communicators, so be yourself, be creative, and take your time with the application. There’s no prize for being the first to submit! Stock cover letters won’t do. Tell us why you want this job. Tell us about:
- why you want to work in operating DBC coaches.
- why you want to work at The Detroit Bus Company and not somewhere else.
- a great customer service/support experience you had recently, and what made it great.
- a time you taught yourself a new skill to complete a job or project.
- a guide to making your favorite meal.
We are hiring operators on a rolling basis until we are full. We’ll let you know that we’ve received your application. After that we will follow up with more information. We want to give everyone a fair chance to apply and be evaluated.
We look forward to hearing from you!
PS: If you have any questions on this job application process before you submit your application, no fear! Reach out and we’ll answer any questions you might have. You can reach us at [email protected] or by calling 313-444-2871.